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Heaven on Earth 39 Radcliffe Road Rochester, New York 14617 USA Phone: (800) 466-5605 or (585) 342-5550 Fax: (585) 266-1425 E-mail: info@HeavenlyVillas.com |
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Our Services | FAQs | Request Form Thank you for the opportunity to help you! |
| Our Services |
We can arrange the following services for you:
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FAQs |
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What is the minimum rental? Paris: Five nights. Although there are exceptions, most owners do not accept arrivals on Sunday. Other areas of France: One week and generally rentals are Saturday to Saturday. We have many owners that are flexible with this, especially during spring, fall and winter. Italy: One week. Sometimes an owner can be persuaded to accept a 5 night rental in Rome, Florence, Venice, Positano and certain areas of Tuscany/Umbria. Again rentals are usually Saturday to Saturday, with a few exceptions. Caribbean and Mexico: One week, although often in low season (mid April to mid December), five nights are accepted. In most cases arrivals are accepted on any day. London: one week minimum, arrival on any day accepted. Other Locations: Generally one week. What are the rates? We are proud to offer the best value in upscale villa and apartment rentals. There are many factors in determining the rate, including amount of people, time of year and length of stay. We will quote you a rate for your specific dates/property immediately upon request. We always offer significant reductions on all rentals that are at least 11 nights in Paris, London, Caribbean and Mexico or 3 weeks in all other areas. Often an owner of a larger property will give special or reduced rates for 2-6 people. What is included? Our prices always include bed, bath and all household linens. An initial supply of paper and cleaning products are provided. Taxes are always included except in a few Caribbean and Mexican properties. Are there any additional costs? Any other additional costs are specified in the description of the properties. Pool heating is usually additional as well as opening or maintaining the pool outside the normal season. Generally heat during winter is additional. For most Italian rentals a damage deposit is payable to the keyholder. Upon arrival at the property you will be asked to hand over a deposit which will be returned to you at the end of your stay. As for apartments and villas in France, England, Ireland, the Caribbean and Mexico, a refundable damage/security deposit will be due with final payment. In lieu of a cash deposit, a few owners request a credit card imprint and only charge your card in case of any damages or unpaid charges. Of course there are always a few exceptions. In your lease the details of the applicable security deposit and extra charges are clearly stated. Should I bring linens? Bed, bath and household linens are provided at all of our properties. Beach or pool towels are rarely supplied. If provided it will be clearly indicated in the property description. A linen change except in city apartments is once per week in France and Italy. We can arrange a mid-week change of linen if requested in advance. At what time should I arrive? In France and Italy arrival times are generally Saturday 4:00 - 8:00 PM; departures are Saturday mornings from 8:00 to 11:00 AM. If you rent one of our apartments in Paris and London, we try to accommodate the early arrivals from American carriers and in most case clients can proceed directly to the apartment upon their arrival. Frequently we can obtain permission for earlier access but this must be requested in advance. Any modifications to the above have to be agreed in advance. Unless we have outgoing or incoming tenants, you will have immediate occupancy as well as late check out with our Caribbean and Mexican rentals. Otherwise check in is at 3:00 PM and check out is at Noon. When will I receive the instructions about reaching the property? Once we have received final payment for your rental, you will be sent a detailed arrival packet, including directions, local contact, address, telephone number and names of any staff. Final payment is due 45 days prior. If all payments are made on time you will receive your arrival packet 3-4 weeks prior to occupancy. What if a problem arises during my rental? Occasionally problems arise. You can either get in touch with the caretaker/keyholder, the owner or our local representative. If the problem is not resolved to your complete satisfaction, we encourage you to contact Heaven on Earth, and you may call us collect. We are available Monday through Friday from 8:00 AM to 6:00 PM (EST) or on Saturdays, May to September, from 10:00 AM to 3:00 PM (EST). When you receive your rental packet from us, you will also receive the relevant telephone numbers where we can be contacted. Can I bring my dog? Frequently small pets are accepted. There may be a small supplemental charge. Please inquire upon booking How can I check the availability of a property? You may request more information through one of several ways: e-mail, telephone, fax or fill out our online Request Form. We can generally advise you of availability within 24-48 hours. How do I make a booking? Once the availability of your desired property is confirmed, we will send you our lease. You will have 14 days to return the lease with the initial 50% deposit. Some owners are flexible and will accept a 30% deposit to secure the rental. Final payment and refundable damage deposit, if applicable, will be due in our office 45 days prior to the start of your rental. All payments are by check only and are made payable to Heaven on Earth, Inc. Once full payment is received, complete arrival details including address, directions, telephone number and key pick information will be sent to you. All deposits are non-refundable unless the property can be re-rented during your time period. CLICK HERE TO VIEW A SAMPLE LEASE. |